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Tutorials on This Page:
3. Information Visualization and Visual Perception
Sunday Full-Day
21 April
Ed Chi, Stuart Card, Xerox PARC, USA
Benefits
This one-day tutorial will communicate a working knowledge of the field of information visualization including retrieved information from large document collections, the Web, and data bases. It will highlight the process of producing effective visualizations, making sense of information, and taking users' needs into account. Through an understanding of human perception, you will learn to make data visualizations more effective, appreciate what makes icons or data glyphs more visible, and how information should be organized for patterns to be perceived.
Origins
The instructors presented tutorials on Information Visualization at CHI 97, CHI 98, CHI 99, CHI 2000, and at SIGGRAPH 96, and co-organ- ized the Information Visualization Symposia.
Features
- Learning objectives are gaining a working knowledge of how to effectively visualize abstract information and how to apply this knowledge to specific areas
- Effective use of color in classifying data
- Making patterns in data easier to perceive
- Pre-attentive processing theory and how it can be applied to grab attention
- Object perception and the object display
- Use and misuse of 3D viewing
- Visualization for problem solving
Audience
Of special interest to people designing data visualization applications or engaged in visual- ization research, anyone who is interested in understanding human perception and applications in data visualization. Participants should have basic knowledge in graphics and visualization.
Presentation
Lectures, demonstrations, and hands-on exercises.
Instructors
Ed Chi is currently doing visualization research at Xerox PARC where he is a Research Scientist. He has a PhD. in Information Visualization, and has won awards for both teaching and research. Stuart Card, a Xerox Research Fellow, manages the User Interface Research group at the Xerox Palo Alto Research Center performing research on theory and design of interactive computing systems. Card is winner of the 1999 CHI Achievement Award.
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4. The Usability Engineering Lifecycle
Sunday, Full-Day
21 April
Deborah Mayhew, Deborah J. Mayhew & Associates, USA
Benefits
You will obtain an overview of a highly structured but adaptable engineering process for designing good user interfaces to both traditional software applications and to Web sites and applications.
Origins
This "CHI Classic" consistently receives high ratings from participants. The tutorial has been extensively updated to reflect new ideas, approaches and methods in the field.
Features
- Setting the stage for effective user interface design by applying usability requirements analysis techniques
- Extracting usability goals from requirements analysis data and using them to drive design
- Applying a structured approach to UI design
- Applying iterative evaluation techniques to validate designs before they are implemented
- Integrating The Usability Engineering Life-cycle into an underlying software development methodology
- Applying The Usability Engineering Lifecycle to Web development projects
Audience
Development managers, developers responsible for usability, and usability engineering practitioners, in both traditional software development and Web development organizations. Experience with software development methodologies useful. No prior experience with usability engineering is necessary, but experienced as well as novice usability engineering practitioners will benefit.
Presentation
Lecture materials will provide an overview of The Usability Engineering Lifecycle. "War stories" from the instructor's extensive consulting practice and audience discussion will augment the lecture materials.
Instructor
Deborah Mayhew holds a Ph.D. in Cognitive Psychology, and has more than 20 years of experience in software development and Usability Engineering consulting. Clients have included IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, the IRS, and the NYC Police Dept. In the last five years she has been working almost exclusively on Web development projects.
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5. Cognitive Factors in Design
Sunday, Full-Day
21 April
Thomas Hewett, Drexel University, USA
Benefits
You will learn theoretical underpinnings and practical aspects of how people remember information and solve problems. You will also gain ideas about how to use that knowledge during interaction design and how to take advantage of some of the capabilities of your most important interface and interaction component: the human mind.
Origins
This "CHI Classic" was a highly rated tutorial at CHI 95, CHI 96, CHI 97, CHI 98, CHI 99, CHI 2000 and CHI 2001.
Features
- Understand intuitively a variety of phenomena through direct, "minds-on" exposure
- Learn to avoid some common errors
- Develop a basis for making educated design choices when guidelines fail
- Relate cognitive phenomena to human-computer interaction
- Gain the resources needed for self-directed study in cognitive psychology
- Obtain a useful set of teaching materials for cognitive aspects of human-computer interaction
Audience
Interaction designers and developers who have found there are users who have trouble using their products without training or who have found that users have minds of their own. Anyone interested in human-computer interaction and interactive system design who has not done course work in cognitive psychology. Not intended for the human factors specialist, for the individual with extensive training in psychology or for the person seeking a state-of-the-art literature review of the latest research in cognitive psychology.
Presentation
Interactive presentation and "minds-on" demonstrations.
Instructor
Tom Hewett is Professor of Psychology and Computer Science at Drexel University where he teaches courses on Cognitive Psychology, Psychology of Human Computer Interaction, and Problem Solving and Creativity. He is a published courseware author, and is currently working with a team of six researchers on a project in networked engineering design.
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6. Customer's World: E-Business User Interfaces for the Global Market
Sunday, Full-Day
21 April
Helmut Degen, Consultant, Germany
Sonja Pedell, Consultant, Germany
Kem Laurin Lubin, Consultant, USA
Ji Zheng, Siemens AG, China
Benefits
This tutorial closes the gap between the modeling of business processes and the design of e-business user interfaces. Participants learn to analyze the workflow in e-business applications and gather requirements for the user interface design. The approach is easy to learn and has proven itself in real life applications. Special international considerations will be discussed.
Origins
This approach was developed for e-business projects within Siemens AG. It has been used for real applications and continuously developed further.
Features
The participants learn to:
- Identify goals and tasks
- Analyze and optimize workflows
- Determine requirements (click-through, wording, content, links, functions) for selected workflow tasksAudience
- Decision makers and project managers with responsibility for the execution of e-business projects
- Project employees who are responsible for a part of e-business projects and/or for user interface design
The participants should have solid knowledge of process/requirements analysis and user interface design.
Presentation
The approach is presented and then applied in the form of exercises.
Instructors
Helmut Degen, is a senior consultant and one of the developers of this method. Sonja Pedell, Kem Lubin, and Ji Zheng are consultants.
All are responsible for e-business projects and conduct research in this field.
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7. Let's Get Small: Experience Design for the Mobile Internet
Sunday, Full-Day
21 April
Vincent Helyar, The Hiser Group, UK
David More, The Hiser Group, Australia
Benefits
Mobile devices suffer from small screens, poor input methods, low bandwidth, and limited battery life. Services must be carefully designed to fulfill users' needs, without unnecessary complexity. This tutorial spells out usability issues and practical techniques necessary to design effective user interfaces.
Origins
This tutorial is the outcome of research and workshops held at conferences in Australia, the US, and the UK.
Features
Participants will learn:
- Critical differences affecting user experience between the Web and mobile internet
- Contribution of technological innovations such as personalization, location-based services, GUIs on mobiles, GPRS, and 3G
- Key findings from competitive usability research in WAP services
- Tips and techniques for lab and field-based usability testing of mobile internet devices and design tips
Audience
Novice to experienced usability professionals, interaction designers, user interface designers, developers, marketing, and management.
Presentation
Presentation format with video, hands-on exercises, and group discussion.
Instructors
Vincent Helyar is a Senior Consultant at The Hiser Group London, with experience on iTV, WAP and new media projects. Vincent founded www.usablemobile.com, a global discussion forum, and speaks at events about the usability of wireless devices. David More is a Consultant at The Hiser Group Sydney providing interaction design for both software and hardware projects. He teaches 'Writing for the Web' and is WAP expert for Hiser Australia. Previously, David was the information designer on publishing, web and software projects, industrial designer for consumer appliances, industrial products, and scientific instruments.
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8. Test design and statistical analysis
Sunday, Full-Day
21 April
Andrew Dillon, University of Texas-Austin, USA
Benefits
Overcome your fear of statistics and your confusion over variables. In this tutorial you will learn how to think clearly about statistics in terms that matter for usability evaluations.
Origins
This tutorial was first introduced at CHI 2000 and has been modified each year on the basis of participant feedback.
Features
- Expressing usability in measurable terms
- How to design tests to get maximum information
- How to analyze data in a statistically appropriate manner
- How to estimate the confidence levels and probability for your results
- How to interpret usability tests and user data analyses
- Where to get more information about this topic
Audience
This is a basic introductory tutorial aimed at novice evaluators and usability testers with no training in statistics or data collection required. Math-phobes and the numerically-challenged are particularly encouraged to attend. It is not intended for participants with experience in inferential statistics.
Presentation
Brief lecture segments and individual exercises. A question and answer session will end the tutorial.
Instructor
Andrew Dillon is Dean and Professor of GSLIS at the University of Texas-Austin where he conducts research into HCI and information architecture. He was the developer and former Director of the Masters in HCI at Indiana University. He received his Ph.D. in 1991 from Loughborough University, has published over 75 articles and 4 books on various aspects of HCI, and has consulted widely in the software industry in both the U.S. and Europe. He serves on the editorial board of several leading journals such as the International Journal of Human-Computer Studies and Interacting with Computers.
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9. Goal-Directed Methods for Great Design
Sunday, Full-Day
21 April
Kim Goodwin, Cooper Interaction Design, USA
Benefits
You will gain an overview of Goal-Directed Design, a robust, repeatable, and efficient methodology for user modeling and interaction design. You will learn how to conduct qualitative interviews, use the data to create believable personas, and use personas and scenarios to drive design. There will also be some discussion of design meeting tools and design team work practices.
Origins
The instructor taught a similar tutorial at CHI 2001, and has also presented similar material at the UI2000, UI2001, and UI6 conferences.
Features
- Nine steps that bridge the chasm from requirements to design concept
- Why understanding user goals can be more important than task analysis
- Ethnographic techniques for uncovering user goals
- Using personas to create living, breathing models of your most important users
- Using scenarios to help you create and test your design
- Ways to make design team meetings more effective and more efficient
- Outside-the-box thinking tools to accelerate your design process
Audience
Anyone who participates in product design activities, including information architects, user interface designers, developers, managers, usability professionals, human factors engineers, and technical writers. Appropriate for both beginners and seasoned professionals.
Presentation
Lecture segments interspersed with group exercises.
Instructor
Kim Goodwin is Director of Design at Cooper Interaction Design, an industry-leading interaction design consulting firm. She helped create Cooper's methodology, and has taught it in multiple conference, corporate, and university settings.
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10. Mastering the Complexity of Creating Highly Satisfying User Experiences
Sunday, Full-Day
21 April
Carolyn Bjerke, Didier Bardon, IBM, USA
Benefits
Participants will gain:
- Basic understanding of architecture and modeling concepts and UML conventions
- Basic understanding of the phases of the process
- Basic understanding of the concepts of object modeling that are utilized in architecting the user experience
- Basic understanding of how each diagram in the model relates to the other diagrams and the purpose of each diagram
- A grasp of the distinction between the abstract design and the realized design
- An appreciation for the rigor of the approach
Origins
The tutorial presents an evolution of IBM's patent-pending OVID (Objects, Views and Inter- action Design) approach. New for CHI 2002.
Features
- Basic concepts of architecture and modeling
- Modeling users, goals, current task models, and use cases
- Defining and modeling users' objects, relationships, and states
- Defining and modeling the views
- Realizing the abstract design onto various plat- forms and into various cultures/geographies
- Modeling the realized design into presentation views
- Demo of tools, proof of concepts on future directions
Audience
Intermediate to advanced HCI Designers, UI Designers, Information Architects, Visual Designers and other design roles that are interested in adopting a rigorous approach to the architecture and design of user experiences (for any platform/device/application). No knowledge of modeling concepts, UML or other related topics required.
Presentation
Lecture/exercise/review format.
Instructors
Carolyn Bjerke is a Senior Ease of Use Designer in IBM's Ease of Use Group. Didier Bardon studied Communication Art in Paris, joined IBM in 1992 and has been involved as a visual designer in numerous advanced UI design projects.
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11. Designing Multimedia User Interfaces
Sunday, Full-Day
21 April
Alistair Sutcliffe, Leon Watts, UMIST, Manchester, UK
Benefits
You will learn psychological underpinnings necessary for multimedia design, as well as practical design method-based on sound theory and research.
Origins
This well-received CHI 2000 tutorial was also given at INTERACT, HCI International; based on a course given to industry and university students.
Features
- Learn the basic psychology required to understand multimedia interaction and design
- Understand how to make design decisions based on psychological models
- A design method covering user requirements and information content, media selection, combination and integration will be presented, together with guidelines for media integration, directing users' attention, navigation control and dialogue design
- Gain knowledge of ISO 14915 standard and multimedia design practice
Audience
Anyone who is involved in design of multimedia systems including CDROM authors; Web site, VR and UI designers; HCI researchers and educators, and anyone interested in effective use of ISO 14915 standard, Part 3: Media Selection and Combination. It is more suitable for beginners than for seasoned designers and presents a research-based approach to understanding multimedia interaction as well as practical design.
Presentation
Lectures and group storyboarding exercise.
Instructors
Alistair Sutcliffe is Professor of Systems Engi-neering in Department of Computation, UMIST. He has over 15 years research experience in HCI, and has more than 150 publications including five books. Leon Watts is a lecturer who researches in CSCW and multimodal communication.
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12. Discovering User Needs: Field Techniques You Can Use
Sunday, Full-Day
21 April
Kate Gomoll, Ellen Story, Gomoll Research & Design, USA
Benefits
What do users really need? What drives them to your product, and what will keep them coming back? Field study techniques work so well that most of the major trade magazines describe successful companies using them to gain a competitive advantage. By conducting your own field visit, you'll learn how to plan a study, what to look for, and how to analyze the data. You'll learn how to observe users and collect key information to feed into your design. The instructors draw from their extensive experience, sharing anecdotes, sample deliverables, and useful techniques. This hands-on class offers opportunities to practice techniques and share experiences.
Origins
This tutorial is new for CHI 2002. It was taught at UIE '98, '99, 2000, & 2001, UPA '96, '98, & '99 and Studio 2001.
Features
- Selecting the right users
- Cataloging and analyzing tasks
- Developing forms to collect data
- Observing and interviewing
- Creating profiles and personas
Audience
Anyone involved in product design. UI designers, developers, managers, usability professionals, researchers, and technical writers.
Presentation
Workshop with lecture segments supporting the field study exercise.
Instructors
Kate Gomoll is a pioneer in the field of user interface design and usability. Her company has conducted research for a broad range of clients, including: Charles Schwab, DirecTV, Hewlett-Packard, GE Medical Systems, Compaq, and WebTV. She is a highly acclaimed instructor. Ellen Story has been a software designer since 1985. She is an expert in conducting field studies, designing human interface models, and usability testing.
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13. Designing Systems That Adapt to Their Users
Sunday, Full-Day
21 April
Anthony Jameson, DFKI, Germany
Benefits
You will acquire active, in-depth understanding of the issues that arise in the design of systems that adapt to their users-ranging from personalized e-commerce Web sites to context-aware alerting systems.
Origins
First presented in a full-day format at CHI 01, this tutorial also draws from experience with related half-day tutorials at UM 99, IJCAI 99, IJCAI 01, and IUI 01.
Features
- Learn about the benefits and limitations of many forms of user-adaptation
- Discuss live demonstrations of deployed user-adaptive systems and current research prototypes
- Systematically consider typical issues and decisions while working in a group on a realistic design problem
Audience
Those interested in planning, designing, or eval-uating systems that include user-adaptive aspects.
Presentation
Brief lectures and demonstrations with an equal amount of guided group work on concrete design problems.
Instructor
Anthony Jameson is a Senior Researcher at the German Research Institute for Artificial Intelligence (DFKI), adjunct professor of human- computer interaction at the International University in Germany. He has published widely on user-adaptive systems for over 15 years, and he consults for leading European firms on personalization and interface design.
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14. Advanced Usability Testing Methodology
Sunday, Full-Day
21 April
Rolf Molich, DialogDesign, Denmark
Benefits
Compare your own approach to usability testing with those used by eleven professional labs during controlled usability tests in realistic, industrial settings. This tutorial gives a rare insight in the practical doings of usability professionals.
Origins
Presented at CHI 2000 and at the Nielsen Norman Group World Tour.
Features
- Gather insight from practical examples of usability work done by other professional labs - both good and bad
- Improve your abilities in usability test planning, scenario design, and usability reporting
- Improve your abilities in identifying usability problems
- Learn about novel usability problem communication techniques that are vastly superior to traditional techniques (paper reports and video tapes)
Audience
Usability professionals who have conducted a few tests and would like to improve their skills in test planning, scenario design, problem identification, and problem communication. Those with more experience may be familiar with some material but will still benefit by learning from other usability professionals. Although this seminar is not intended as an introduction to usability testing, past participants with no testing experience have rated it highly.
Presentation
Lecture segments interspersed with exercises and discussions.
Instructor
Rolf Molich owns and manages DialogDesign, a small Danish usability consultancy. Rolf coordinated the comparative usability evaluation studies CUE-1 and CUE-2 where eleven professional usability labs tested the same application. Rolf has worked with usability since 1984; he is the co-inventor of the heuristic inspection method (with Jakob Nielsen).
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15. Understanding User's Work in Context: Practical Observation Skills
Sunday, Full-Day
21 April
Susan Dray, Dray & Associates, USA
Benefits
Observational studies of users in their work environments are a key element of user-centered design, but doing this kind of research requires new skills. This hands-on tutorial teaches practitioners how to plan and carry out observational studies of users. It focuses on practical solutions, skills, and well-proven tools for participants to use in their own work. You will learn three types of observational techniques.
Origins
This is an update of a highly-rated tutorial from past CHI conferences, CHI-SA, and other venues around the world.
Features
- Learn what Structured Observation is and how to use it
- Learn three techniques:
- Naturalistic Observation
- Contextual Inquiry
- Artifact Walkthrough
- Practice doing Naturalistic Observation and Contextual Inquiry
- Identify next steps for data analysis and use in design
- Learn when and how to apply these tools to user-centered design
Audience
This tutorial is aimed at anyone working in the areas of user experience, information architecture, usability, or interface design. This is an introductory tutorial, but will also be useful for those with some experience observing users.
Presentation
Lecture, group discussion, and small group hands-on exercises.
Instructor
Susan Dray is an internationally-known consultant in user-centered design. Her firm has consulted to over 50 companies and worked in 17 countries. She has published numerous articles on this and other relevant topics. She is a Fellow of the Human Factors and Ergo-nomics Society, and has been active in CHI since CHI'85. She is also the Business column editor of ACM interactions magazine and has a Ph.D. in Psychology.
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16. Web Sites that Work: Designing with Your Eyes Open
Sunday, Full-Day
21 April
Jared Spool, Matthew Klee, Christine Perfetti, Erik Ojakaar, User Interface Engineering, USA
Benefits
You will learn about significant design factors that affect users' success in finding information on a Web site. We will examine several commer-cial sites where we have performed usability tests. Includes unpublished results of recent research involving eye-tracking and usability tests in which users dynamically defined their own tasks.
Origins
Presented at CHI 98, 99, 2000, and 2001.
Features
- The importance of links, and design factors which contribute to their success
- How to design and conduct usability tests on your own Web sites
- Where users actually look on Web pages and how uniform page designs may discourage users from looking at what you want them to see
- Why it is not possible to design site navigation in a vacuum
- The difference between navigation, content, and ornamental graphics
- The page layout factors that make a difference
Audience
Ideal for anyone who has experience designing Web sites or creating content. No technical know- ledge or usability testing experience necessary.
Presentation
Lively lectures, small group usability testing, and numerous examples.
Instructors
Jared Spool is Founding Principal of User Interface Engineering and author of Web Site Usability: A Designer's Guide. Matthew Klee's usability experience comprises usability testing at Lotus Development Corporation, medium-fidelity prototyping and user testing at American Institutes for Research, and contextual inquiry and on-line surveys at The Mathworks. Christine Perfetti is an expert in the area of designing for the Scent of Information. Erik Ojakaar is an expert in the area of on-site search and navigation techniques.
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